InterWined.com

Liquid Refreshment

22

Jul

Coffee Clear-Up

Jacob Gaffney  in Health, Food ,

InterWined received a response from Matt Hart at EAT regarding our coffee tantrum last week.

As some of you may know, we at InterWined.com operate a policy of full disclosure…even at the expense of our own pride, at times.

Luckily this isn’t one of those moments, but rather a success story for which we feel oddly proud:

[Dear InterWined,]

Thanks for your email & feedback on the coffee issue.

I too find it odd that our baristas would supply the wrong product. It is also certainly not our policy to stop brewing coffee before we close for the day! We should have a full range of availability right up til we close our doors. I have reiterated this point to Marco to eliminate this problem.

I have also asked our drinks manager to visit the shop and particularly the barista to ensure their knowledge is sufficient and apply any retraining.

Thanks again for giving your feedback and please keep telling us how you think we can do things better — we love to hear from you.

Kind regards

Matt Hart
Customer Services Manager
EAT.

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Alex
Alex said: July 22nd, 2008 at 9:30 am

I hope EAT are reading this, because it’s that type of honest response that would make me go to one of their shops in preference to another chain.

Well done!

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